Contract Holder Information

Porters conform to all regulations and guidelines set by our regulatory body which gives you peace of mind when choosing to rent a property with us. We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled within the correct manner.

Download a copy of our Propertymark Client Money Protection Certificate here.
You can review the Propertymark Conduct and Membership Rules here.

If you have any queries or problems, please contact the office on bridgend@porters-uk.com or 01656 766666. All emergency contact numbers can be found below.

The Rent Smart Wales Guide for Contract Holders can be found at:

https://rentsmart.gov.wales/en/tenant/

Useful Information and Emergency Contact Details

1. Please set up a standing order to pay your rent so that we receive it on the date of your Contract. Please contact the office to confirm the bank details.

2. Change all utilities and council tax into your name and set up a payment plan.

3. We will contact you in most instances by email using the address you have given on your online application. If you would like us to use a different email address please notify us at bridgend@porters-uk.com giving your name and your property address.

4. You will be contacted by email approximately every 4 months to carry out your self assessment report and arrange a routine management visit of your home. Instructions on how to use the KPR portal will be sent to you and you can then submit the report to us.

5. All maintenance issues must be reported online at https://porters.kpr.global/maintenance/ with access granted to contractors promptly to carry out repairs. If you do not keep to any confirmed appointments you may be charged by the contractor.

6. Your deposit registration certificate will be emailed to you within a few days of your Contract start date.

7. If any mail comes to the property for your Landlord, please re-direct to the address on your Contract. If any mail comes for any other name, please put it back in the post box with ‘not at this address’ written on it.

8. For emergencies only, our plumber is Celtic Plumbing and the number is 07507 713245, our electrician is Lektromek on 07968 725071 and A1 locksmith is 01656 648815. Please note that if you use these numbers in a non emergency you may be charged for the call out.

9. If you can smell gas please ring the gas emergency number 0800 111 999. For water leaks please ring Welsh Water on 0800 281 432.

10. If you don’t know who the gas supplier is for your house you can ring Meter Point Administration Service on 0870 608 1524 and for the electric supplier ring 0800 0963080.

11. Details of your refuse collection can be found at: https://bridgend.kier.co.uk/

Reviews

Absolutely amazing estate agents! The whole team was fantastic during the initial process of renting a property, so friendly and always there to help with any queries we had. Having never rented..."

Miss ES

Thank you to Sherrie and Liz for your excellent service. We can’t thank them enough for their efficiency and professionalism. We have been so impressed by their knowledge and experience and how they..."

Mrs LT

Very pleased with the way you advertisd the house. Amazing service and really great staff. Many thanks...."

Mr & Mrs U

Porters' rental team are really polite and proactive. We have found them to be professional and reliable over the years that we have been using them for various services. We would highly recommend..."

Mrs AB

As a landlord I use Porters to manage my property for me. I find the service excellent in every aspect, from finding tenants through to the move out report. The regular property inspection reports are..."

Mr IA

I would like to thank the staff at Porters Bridgend for managing my rental bungalow in Cefn Glas for the past two years. In all my dealings with the staff, they have been professional polite and easy..."

Mr IT

Sherrie and Liz at Porters are always friendly and really helpful at supporting me as a new Landlord. They were fantastic at keeping me informed of viewings, tenant profiles and the paperwork required..."

Mr JS

Porters have been managing our rental properties for months now and their customer service is exceptional. They are very fast acting and a dedicated team, nothing is too much trouble. They are..."

Ms JM

I wanted to thank you and your colleagues for the work you did on the sale of our house. I know your profession doesn’t have the best reputation but all of our contact with your firm was helpful,..."

Mr PH

Best estate agents around! Liz has been absolutely amazing trying to help us find our first rental property, so friendly and supportive. During viewings she’s always so helpful and professional with..."

Miss ET

I wanted to say how very impressed I am with Porters services. Very efficient, quick responses and friendly, courteous and professional staff. I would thoroughly recommend Porters...."

Mrs SK

I was Porter’s first landlord in 1996. Quality always wins and they are still my preferred estate agents some 18 years on...."

Mr PB

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